Article By: Sunil Dissanayake Chairman Sri Lanka Institute of Tourism & Hotel Management For a long time, we have been preoccupied with the positive impact of baby boomers but a new segment is coming into focus. Those born between the early 1980s and the early 2000s. They are now more important to the work force than any other segment. They have significantly different values, beliefs and lifestyles from the baby-boomer generation which differences our hotels need to adapt to
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